Return & exchange policy

Box of Intimates values your satisfaction. If you are not happy with your purchase, simply return your items for a refund or exchange. A refund will be issued less shipping fees. Returned items are subject to restocking fees of £6.50/$8. Items must be in their original condition and original packaging with tags and sanitary protection intact (NO EXCEPTIONS). Please ensure that you wear undergarments when trying on swimwear. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. We also reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges. Items received after the 14-day period or in a condition that is not compliant with our return policy will be shipped back at the customer’s expense.

If you are returning all of the items on your order, please return the free gifts to avoid additional charges of £8/$10. Shipping and gift wrap fees are non-refundable.

Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered can not be taken back. As lingerie and swimwear is delicate by nature, we offer no warranty once the tags are removed. All sales are final on the following items: panties, thongs, hosiery, wigs, wig accessories, pasties, pastie glue, eyelashes, eyelash accessories, body creams, gels, vibrators, other romantic gifts & body jewelry at management’s discretion (NO EXCEPTIONS). Lingerie sets will only be accepted in their entirety. Incomplete sets will not be processed as a return. 

Refused Items: If you attempt to return an item that is non-returnable, incomplete, or with signs of use it will be shipped back to you at your expense.

Return to Sender Packages: Packages that are returned by the carrier due to being refused or undeliverable will be subject to a return shipping fee. Please keep in mind that return shipping fees vary depending on your location and the weight of the package.

Procedure for Returns:

Click here for the Return Form. Please complete the form and include it with the item(s) you are returning. Use the original box. We strongly recommend that you ensure your return package, as we cannot be held responsible for lost packages. All refunds are issued in the original form of payment. Refunds are issued within 30 days of receipt of the original returned merchandise. A confirmation e-mail will be sent to you once the refund is processed. Please allow sufficient time for the credit to appear on your account statement. Shipping charges are non-refundable.

Procedure for Exchanges:

Click here for the Return Form. Please complete the form and include it with the item(s) you are returning. Use the original box. For an exchange, list the size/style of the item you would like to receive in exchange. Please note exchanges are dependent on current stock availability. In the event an item you requested for an exchange is back ordered, we will notify you of the possible delay. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfil your request. The item will be shipped back via ground shipping. Shipping charges are non-refundable.  Also note, If you are not doing an even-exchange, you will be refunded for the return and charged again for the new item.    

Please return merchandise to the following address:

Box of Intimates, ATTN: Returns
681 Franklyn Ave, Unit 3B
Brooklyn, NY 11238